Web Chat Agent
Controller Job Description
A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.
Typical duties of a Controller
• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquiries, requests, resolutions, and follow-up tasks
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Keep customer accounts current by updating databases during calls
Essential skills:
• Fluent English Speakers.
• Business writing skills and fast typing speed
• Handling emails.
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
Qualifications: University graduates.