Receptionist cum Administrative Assistant
Controller Job Description
Receptionists perform various administrative tasks, such as greeting visitors, answering telephones, taking messages, scheduling appointments, filing and maintaining documents, providing information to various people, making travel arrangements, and running errands. Specific responsibilities can vary depending on the place of work. For example, receptionists in hospitals and in doctor’s offices may gather personal and insurance information and direct patients to waiting rooms. In corporate headquarters, they may greet visitors and manage the scheduling of the boardroom or common conference area. In spas or hair salons, they arrange appointments, direct clients to the various spa areas or specific hairstylist and may also handle payments. Those working for transportation companies respond to passenger inquiries about departures, arrivals, transfers, and other related matters.
Maintaining a calm and professional demeanour throughout the day and during all interactions shows excellent customer service and problem solving skills which is of utmost importance to be successful as a receptionist.
Employers often look for applicants who are familiar with spreadsheets, word processing software, or other industry-specific software applications.
Some employers may prefer applicants who have some formal office education or training, such as a Diploma or Associate Degree in Administrative Assisting, Hospitality Management, or Office Management.
Typical duties of a Controller
• Customer service, oral and written communication, listening, filling and organizational skills; knowledge of Microsoft Office Suite, Corel WordPerfect, billing, bookkeeping, and database software; ability to use fax machines, calculators, photocopiers, postage machines, and multi-line phone systems and other administrative tasks.
• Skill: Excellent Customer Service; Confidence; Microsoft Office Software; Windows; Faxing; Microsoft Office Suite; Excellent Communication; Computer Literate
• Qualifications: Administrative assistant Degree/Business Administration Degree /Management degree