Account Coordinator
Controller Job Description
Account coordinators are the liaisons between companies and their customers. They act as the primary point of contact for clients, helping them to navigate the company’s services or offerings. In some cases, they may even be responsible for creating and executing marketing plans designed to attract new clients. Account coordinators may work directly with clients on a day-to-day basis or they may work more behind-the-scenes to ensure that clients have a positive experience with the company’s products or services. Regardless of their specific role, their job is to make sure that clients are happy and satisfied with their experience—this often means resolving any issues or questions they may have in a timely manner.
As an account coordinator, you may be required to interact with clients and other team members. Having strong interpersonal skills can help you build positive relationships with others and resolve conflicts. Written communication skills are also important for account coordinators. You may be required to send emails to clients, supervisors or other employees. You may also be required to write reports or other documents. Account managers and account coordinators need to be detail-oriented to ensure they have all the information they need to complete their tasks. You may be responsible for following up with clients to ensure they received the information they requested or to check in on the status of a project. As an account coordinator, you may be responsible for scheduling meetings, maintaining files and organizing files. Having strong organizational skills can help you be more efficient in your role. Time management skills are necessary for account coordinators to ensure they complete all of their tasks on time. They may also need to manage multiple tasks at once, so it’s important for them to prioritize their work.
You may prefer Account Coordinator candidates to have an associate’s or bachelor’s degree in advertising, marketing, or business. In other cases, you might hire a person with a high school diploma, especially if your company runs its own training program for new hires. You may give preference to professional qualifications candidates earned in a previous role, such as training in financial services or customer support.
Typical duties of a Controller
• Communicating with clients to ensure that projects are completed on time and within budget
• Working with designers and art directors to create concepts for advertisements or other promotional materials
• Tracking progress on accounts to ensure that deadlines are met and goals are reached
• Working with clients to determine their needs and then recommending appropriate solutions
• Creating and maintaining files of account information to facilitate communications between departments within an organization
• Estimating costs and scheduling resources needed to complete projects, including staff requirements and equipment rentals
• Drafting correspondence on behalf of clients to communicate with existing or potential clients
• Reviewing client proposals and making recommendations regarding possible solutions
• Negotiating contracts with new clients and maintaining relationships with existing clients
Skills:
• Attention to detail to ensure clients receive the correct advice and support
• Problem-solving skills to help clients who may experience issues
• Ability to think creatively when producing promotional material and helping prepare for events
• Strong organizational and multitasking skills to provide effective support to a large number of client accounts
• Computer skills, including word processors and spreadsheet software
• Ability to explain products and concepts clearly and concisely to clients
Qualifications: A bachelor’s degree in marketing or a related field