Client Relations Associate
Controller Job Description
Client relations staff build and maintain relationships with their organization’s most important customers. This is a hands-on position working with assigned clients to make sure that they are satisfied with the company’s services and products. Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to make sure customer needs are met.
Roles and Responsibilities:
• Interact with clients to clearly understand their requirements and provide appropriate services.
• Maintain frequent communication and follow-up with clients.
• Build positive and long-term client relationships for business growth.
• Prepare business presentation and draft reports for clients
• Organizing regular meetings and handle client communications.
• Analyze and resolve client concerns in timely and professional manner.
• Provide excellent client support and ensure client satisfaction.
• Escalate and discuss complex client issues with management for resolutions.
• Interact with clients to execute ongoing and ad-hoc projects.
• Attend educational trainings for professional growth.
• Follow company standards and ensure high quality and productivity.
• Work with cross functional teams to address client requests and inquiries.
• Maintain high level of professionalism and competence when dealing with clients.
Typical duties of a Controller
Essential skills:
• Excellent written and verbal communication skills
• Ability to work well to meet deadlines in fast-paced environment
• Highly organized and ability to adapt quickly to changing priorities
• Motivation, decisiveness, organizational skills are a must
• Able to represent the company and always serve as a brand ambassador
• Strong sense of responsibility and entrepreneurial skills
• Fluent in English is a plus.
Qualifications:
• Must be proficient in Microsoft Office, Excel & PowerPoint.
• University graduates.