Computer Support Specialists
Controller Job Description
Computer support specialists assist computer users and organizations. These specialists either maintain computer networks or provide technical help directly to computer users.
Computer support specialists help with log-in difficulties, operating system and software malfunctions and some even need to pull out a screwdriver to open up a laptop or PC. Considering the number of phone calls, face-to-face meetings, emails and, in some cases, chats they engage in on a daily basis, people in this line of work must exhibit excellent communication skills. They need to ask users the right questions to pinpoint the issue, find a solution and then guide them step-by-step through the fix.
A computer support specialist provides technical support for a company, organization’s customers, or their employer’s staff. They use computer software and equipment to assist them in providing advice and help to their employer and their employee’s. They carry a variety of titles such as technical support specialist, information technology specialist (IT specialists), computer technician, and several others.
Typical duties of a Controller
Roles and Responsibilities:
• Analyze customers’ computer problem to diagnose it and determine the cause
• Document customers’ descriptions of their computer problems
• Guide customers through the recommended problem-solving steps
• Set up or repair computer equipment and related devices
• Install and train users on new hardware or software
• Inform team members and managers of major problems or of customers’ recurring concerns
Essential skills:
• Technical skills
• Problem-solving skills
• Communication and interpersonal skills
• Qualifications: It may be possible to gain an entry-level position with a bachelor’s degree and use a tuition assistance program to pay for a master’s degree.