Secretary

Controller Job Description

A secretary, also known as an administrative assistant, is responsible for the planning, administrative and organizational duties involved in maintaining an organization. The duties of a secretary vary by employer and industry, but they usually include answering phone calls, emailing correspondence, organizing meetings, taking meeting minutes and coordinating inter-office communications. In addition to basic office functions, some secretaries also perform more advanced executive functions or specialize in areas such as legal or healthcare support.
They usually write emails and memos when communicating with customers, employees and managers, so they should be skilled in grammar, maintain a professional tone and ensure accuracy.They usually write emails and memos when communicating with customers, employees and managers, so they should be skilled in grammar, maintain a professional tone and ensure accuracy. They often prioritize tasks and make decisions on behalf of their employers, so good judgment is essential. Because secretaries often interact with staff or customers, they should communicate effectively and be polite when interacting with others to provide a satisfactory client experience and to create a positive work environment. Secretaries should keep documents, folders and schedules in proper order so an office can operate efficiently and they must complete all tasks to a high standard with minimal to no errors.
The qualifications you need will be dependent on what type of secretarial position you are looking to find. For example, to become a secretary for a standard office, you will most likely need at least a GCSE in English at grade C or higher. We also advise taking a course in either word processing or office procedures to improve your skills.

It’s important to be computer literate with a good working knowledge of Microsoft Office programs. Almost all positions require you to use tools like Microsoft Word, PowerPoint and similar programs. Becoming a medical or legal secretary may require extra training.

Typical duties of a Controller

• Liaising with customers, vendors and other staff to schedule and modify appointments.
• Managing incoming and outgoing mail, and filing correspondence.
• Undertaking reception duties, from answering the telephone to redirecting callers.
• Making travel arrangements.
• Greeting and directing customers and visitors.
• Bookkeeping, petty cash, simple tax reconciliation and filing.
• Recording minutes at meetings.
• Preparing summaries, reports, briefing notes and proofreading for errors.
The key skills needed for this career include:
• Organization
• Communication
• Ability to write well
• Integrity
• Friendliness
• Knowledge of computer programs
Qualifications: Office administration or related field