Telephone Sales Representative
Controller Job Description
Telephone sales representatives answer incoming calls and work to sell prospective customers products and services. They answer customer questions and address concerns, so they should be enthusiastic about the company they represent. They work from scripts but are able to improvise when needed to build customer relationships and answer questions
Roles and Responsibilities:
• Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.
• Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
• Advise prospective and current customers by answering questions and addressing concerns about purchased products.
• Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
• Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
• Follow organization standards to maintain quality service and guarantee customers receive exceptional service.
• Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.
• Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs
Typical duties of a Controller
Essential skills:
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
Qualifications: High school diploma or its equivalent; BSc/BA will be a plus.