Call Center Recruiter
Controller Job Description
A call center recruiter works to fill positions for call centers, which are typically offices that handle a large amount of incoming or outgoing calls. Some call centers handle both inbound and outbound calls, and many are involved in telemarketing or the processing of sales orders. A call center recruiter may recruit individuals to take or make calls or focus on finding people to fill supervisory and executive-level positions instead.
A call center recruiter typically does more than just place ads for job openings. A person in this field usually puts a good deal of time and effort into finding the right candidate for the job. This often means learning about the company in question, its needs, and the specific requirements of the job it is seeking to fill. With this knowledge at hand, a person in this position usually works at matching an applicant’s skills, talents, and experience with the job description and needs of the call center.
Roles and Responsibilities:
• Gain a thorough understanding of the market sector and develop innovative and creative recruiting strategies to attract front line talent in multi-state geographies.
• Utilize multiple sourcing methods to create a candidate pool for high demand hiring needs.
• Identify opportunities for participation in job fairs, career fairs and other sourcing events.
• Ensure a continuous applicant flow and maintain an active database for current and future positions.
• Lead all stages of the recruiting process, including posting and managing job openings, screening applications, and conducting interviews.
• Create recruitment materials and post jobs to appropriate job board, social media sites, colleges, etc.
• Assess applicants’ relevant knowledge, skills, soft skills, experience and
• Act as a point of contact and build influential candidate relationships during the selection
• Ensure recruitment targets for program requirements are met.
• Provide analytical and well documented recruiting
• Continually monitor and apply recruiting best practices and make recommendations to improve recruiting processes and strategies.
• Contribute to team and corporate projects intended to improve processes and procedures.
• Other duties as requested or assigned.
Typical duties of a Controller
Essential skills:
• Excellent written and verbal communication skills.
• Ability to work independently and as a team with a results-driven approach are necessary.
• Ability to prioritize tasks and excellent time management skills with a proven ability to meet deadlines.
• Ability to demonstrate sound judgement and decision-making in a fast-paced high-volume recruiting environment.
• Exceptional problem solving, conflict resolution and listening skills.
• Extensive knowledge of candidate selection methods.
• Good understanding of Employer Branding strategies.
• Good interpersonal and presentation skills.
• Must be able to work in collaborative environment.
• Ability to work from home and travel to job fairs as
• Flexibility to work additional hours as influenced by business needs.
Qualifications:
• Bachelor’s degree in Human Resources/related field or a combination of equivalent education and experience.
• Call Center recruiting experience.
• Certified Internet Recruiter (CIR) certification.
• Bilingual in English and Spanish.
• Understanding of Recruitment Marketing software.