Chief Customer Officer

Controller Job Description

The chief customer officer is the person that takes full responsibility for all things related to the customer. Chief Customer Officer (CCO) is a high-level executive who manages customer service strategy and operations. They oversee the entire customer experience, including research, analysis, data collection, marketing initiatives, and more.
The responsibility for a customer-centric culture and revenue growth opportunities with existing customers was once spread across multiple executives.

Roles and Responsibilities:
• Working with the executive board to create and implement CS strategies, such as customer loyalty programs or CS training programs for employees.
• Championing a customer-centered mindset within the company.
• Unifying customer data to create a comprehensive 360-degree view of customers that is accessible to all team members.
• Building up high-quality, long-lasting customer relationships to boost engagement, advocacy and expansion.

Typical duties of a Controller

Essential skills:
• Communication skills
• Problem-solving skills
• Management skills
• Public-speaking skills
• Negotiation skills
• Stress management
Qualifications: A Chief Customer Officer can come from various educational backgrounds, such as business administration, marketing, communications, or psychology. They often have a relevant master’s degree and prior work experience in sales management or other roles that involve direct contact with customers.