Coordinating interpreters
Controller Job Description
The Coordinator develops goals and objectives for staff interpreters and transcribers, monitors the assigned budget and provides monthly reports; collaborates with students and staff to discuss and assess individual needs, and provides interpreting and transcribing services as needed.
Typical duties of a Controller
Duties and Responsibilities:
• Organize daily workflows to ensure that all interpreting delivery deadlines are met.
• Pre-plan, strategize and focus on assigning interpreters to specific languages and locations where iTi has traditionally not been able to provide linguists with appropriate skills.
• As part of the operations team, proactively collaborate with recruiters and prioritize efforts to recruit appropriate linguists on a timely basis.
• Proactively work with the Interpreting department manager and leadership team to understand upcoming new contracts and ensure that linguists for all forecasted languages are scheduled and ready to be assigned.
• Ensure that supplier database is always up to date and complete with all required linguists information that may include their qualifications and services (legal, healthcare, courts etc.,) they can provide.
• Continuously strive to improve and document all relevant procedures and work instructions to increase productivity of the operations team.
• Suggest, discuss and implement creative and innovative solutions to ensure linguists choose iTi as their top choice for accepting assignments
• Strong organizational, prioritization and project management skills.
• Exceptional note taking skills coupled with extreme attention to detail.
• Ability to work quickly and efficiently, multi-tasker and a resilient planner.
• Ability to work independently but also as a team Player.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to develop effective relationships with diverse group of linguists.
• Quick learner and effective negotiator.
• Proficiency in Microsoft Office including; Word, Excel, PowerPoint and Outlook.
• Ability to work in a face paced environment sitting in front of a computer for prolonged periods.
• Ability to multi-tasking while interacting on the phone or other electronic devices.