Employee relations manager
Controller Job Description
Employee relations managers are responsible for overseeing the relationship between an organization and its employees. They may also be tasked with ensuring that all employees are treated fairly and equitably, regardless of their position or seniority within the company. Employee relations managers commonly work in a variety of industries, including manufacturing, retail, healthcare, hospitality, construction, etc. Their duties may vary depending on the needs of their employer, but they generally focus on improving employee morale, engagement, satisfaction, and loyalty.
Communication is the act of conveying information to another person. As an employee relations manager, you communicate with employees, managers and executives. You may need to communicate complex information, so it’s important to be able to explain it in a way that others can understand. You may also need to communicate in writing, such as through emails, or verbally, such as through phone calls or in-person meetings. As an employee relations manager, you may be responsible for resolving conflicts between employees, managers and other departments. Conflict resolution skills can help you identify the issues, find common ground and develop solutions that satisfy everyone involved. Teamwork is the ability to work with others to achieve a common goal. Leadership skills can help you motivate employees and encourage them to work together to achieve company goals. Empathy is the ability to understand another person’s perspective and feelings. As an employee relations manager, empathy can help you communicate more effectively with employees.
Employer requirements for an employee relations manager position typically include a bachelor’s degree in human resources, business administration, management or a related field. Some employers may also require an employee relations manager to have a master’s degree in human resources or business administration.
• Developing policies on hiring practices, employee conduct, and other workplace issues related to employment practices
• Overseeing employee training programs, including developing new employees’ skills or updating existing employees’ knowledge of company policies
• Conducting exit interviews with departing employees to gather feedback about their experience working for the company
• Reviewing employee grievances and complaints about working conditions or other issues in order to resolve them
• Recommending disciplinary action for employees who violate workplace rules or fail to perform up to standards
• Determining disciplinary action for infractions such as absenteeism, insubordination, or theft, based on company policies
• Creating and managing employee handbooks with information about company policies and procedures
• Maintaining records of employee performance, attendance, and other details of the employee’s job history
• Establishing programs to recognize employees for their achievements or milestones, such as birthdays or anniversaries
Typical duties of a Controller
Skills:
• Excellent oral and written communication skills.
• Thorough understanding of state and federal laws concerning labor relations.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Thorough understanding of negotiation techniques.
• Thorough understanding of dispute resolution and compensation administration.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
Qualifications: Bachelors degree in Employee Relations, Human Resources or related field required.