Mediator
Controller Job Description
It’s the job of a mediator to facilitate negotiation and settlement between disputing parties by providing direction and encouragement, working collaboratively with them to find creative ways to reach a mutually satisfying solution, typically a compromise. Mediators do not represent or advocate for either side in a lawsuit. Their role is to try to bring both parties to a common middle ground.
A mediator serves as a neutral party who would help resolve conflicts between two feuding parties. As a mediator, he or she will be able to guide both parties in settling the issue and avoiding a full litigation process. Check out the table for information on the requirements to become a mediator.
Typical duties of a Controller
Roles and Responsibilities:
• Discerning which contextual features engendered the presenting conflict.
• Meeting with clients to set ground rules and to outline your role in the mediation process.
• Allowing aggrieved parties, the space to clarify their understanding of the disagreement.
• Presenting your understanding of the situation and requesting corrections, if needed.
• Guiding clients’ thinking about the disagreement at hand, including others’ viewpoints and the implications thereof.
• Facilitating truthful discussions that are directed toward finding judicious, sustainable solutions.
• Supervising clients’ dialogues to arrive at an unambiguous way forward.
• Re-engaging in discussions about the conflict if requested by clients.
Essential skills:
• Perceptive of unspoken feelings.
• Ability to address distortions in emotion and cognition.
• Strong verbal communication and containment skills.
• Impartial, flexible, and decisive disposition.
• Capacity to refrain from making unwarranted interjections.
Qualifications:
• High school diploma.
• Completion of an accredited mediation training program.