{"id":10659,"date":"2022-08-18T01:33:14","date_gmt":"2022-08-18T01:33:14","guid":{"rendered":"https:\/\/worknow.vn\/call-center-team-leader\/"},"modified":"2023-05-31T07:34:16","modified_gmt":"2023-05-31T07:34:16","slug":"truong-nhom-trung-tam-cuoc-goi","status":"publish","type":"page","link":"https:\/\/worknow.vn\/vi\/truong-nhom-trung-tam-cuoc-goi\/","title":{"rendered":"Tr\u01b0\u1edfng Nh\u00f3m Trung T\u00e2m Cu\u1ed9c G\u1ecdi"},"content":{"rendered":"
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Tr\u01b0\u1edfng Nh\u00f3m CSKH<\/p><\/div>[vc_row_inner][vc_column_inner][vc_empty_space height=”10px”]

M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c<\/h4>

Tr\u01b0\u1edfng nh\u00f3m CSKH ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00f3m \u0111i\u1ec1u h\u00e0nh cu\u1ed9c g\u1ecdi ho\u1eb7c trung t\u00e2m t\u1ed5ng \u0111\u00e0i. Ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o, hu\u1ea5n luy\u1ec7n v\u00e0 h\u1ed7 tr\u1ee3 cho nh\u00f3m c\u1ee7a m\u00ecnh, \u0111\u1ed3ng th\u1eddi ph\u00e1t tri\u1ec3n c\u00e1c k\u1ebf ho\u1ea1ch \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a cu\u1ed9c g\u1ecdi ho\u1eb7c trung t\u00e2m li\u00ean h\u1ec7. Ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd danh s\u00e1ch, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean, ph\u00e2n b\u1ed5 nhi\u1ec7m v\u1ee5 v\u00e0 x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ho\u1eb7c truy v\u1ea5n y\u00eau c\u1ea7u c\u1ea5p quy\u1ec1n cao h\u01a1n. Xem x\u00e9t hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 b\u00e1o c\u00e1o ti\u1ebfn \u0111\u1ed9 cho ng\u01b0\u1eddi qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi ho\u1eb7c trung t\u00e2m li\u00ean h\u1ec7.<\/p>\n

Tr\u01b0\u1edfng nh\u00f3m CSKH c\u00f3 nhi\u1ec7m v\u1ee5 quan tr\u1ecdng l\u00e0 ph\u1ea3i c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean \u0111\u1ec3 gi\u00fap \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 ho\u00e0n th\u00e0nh h\u1ebft c\u00e1c nhi\u1ec7m v\u1ee5 qu\u1ea3n l\u00fd v\u00e0 \u0111i\u1ec1u h\u00e0nh.<\/p>\n

Tr\u01b0\u1edfng nh\u00f3m CSKH tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean, t\u1ed5ng \u0111\u00e0i vi\u00ean t\u1ea1i trung t\u00e2m CSKH. Ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5, \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t, \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 b\u1ea3o tr\u00ec thi\u1ebft b\u1ecb.<\/p>\n

Vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m<\/strong><\/p>\n

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  • Ph\u1ee5 tr\u00e1ch \u0111i\u1ec1u h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd t\u1ed5ng \u0111\u00e0i h\u00e0ng ng\u00e0y.<\/li>\n
  • \u0110\u1eb7t m\u1ee5c ti\u00eau cho t\u1ea5t c\u1ea3 c\u00e1c \u0111\u1ea1i l\u00fd t\u1ed5ng \u0111\u00e0i.<\/li>\n
  • L\u00ean l\u1ecbch v\u00e0 s\u1eafp x\u1ebfp ph\u00e2n c\u00f4ng lu\u00e2n phi\u00ean cho c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong nh\u00f3m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00f4ng m\u1ed9t kh\u00e1ch h\u00e0ng n\u00e0o b\u1ecb b\u1ecf l\u1ee1.<\/li>\n
  • \u0110\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 th\u00e0nh vi\u00ean trong nh\u00f3m \u0111\u1ec1u hi\u1ec3u t\u1ea5t c\u1ea3 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, th\u1ee7 t\u1ee5c v\u00e0 h\u01b0\u1edbng d\u1eabn c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u1ed3ng b\u1ed9 \u0111\u01b0\u1ee3c ph\u01b0\u01a1ng th\u1ee9c giao ti\u1ebfp.<\/li>\n
  • L\u1eadp d\u1ef1 b\u00e1o v\u00e0 ng\u00e2n s\u00e1ch cho trung t\u00e2m t\u1ed5ng \u0111\u00e0i.<\/li>\n
  • Gi\u00e1m s\u00e1t t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c quy tr\u00ecnh v\u00e0 ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7 nghi\u00eam ng\u1eb7t.<\/li>\n
  • T\u1ea1o \u0111i\u1ec1u ki\u1ec7n v\u00e0 t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o cho t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean v\u00e0 tham gia tuy\u1ec3n d\u1ee5ng c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean m\u1edbi<\/li>\n
  • \u0110\u1ec1 xu\u1ea5t v\u00e0 mua c\u00e1c ti\u1ec7n \u00edch \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c t\u1ea1i trung t\u00e2m CSKH<\/li>\n
  • Ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 th\u01b0\u1eddng xuy\u00ean t\u1ea5t c\u1ea3 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i v\u00e0 t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o cho nh\u1eefng nh\u00e2n vi\u00ean ho\u1ea1t \u0111\u1ed9ng ch\u01b0a hi\u1ec7u qu\u1ea3.<\/li>\n
  • G\u1eedi b\u00e1o c\u00e1o th\u01b0\u1eddng xuy\u00ean cho ban gi\u00e1m \u0111\u1ed1c v\u00e0 t\u00ecm ki\u1ebfm c\u00e1c \u00fd t\u01b0\u1edfng v\u00e0 chi\u1ebfn l\u01b0\u1ee3c m\u1edbi \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t t\u1ea1i trung t\u00e2m.<\/li>\n
  • C\u1eadp nh\u1eadt c\u00e1c xu h\u01b0\u1edbng, di\u1ec5n bi\u1ebfn m\u1edbi trong ng\u00e0nh v\u00e0 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n ng\u00e0nh.<\/li>\n
  • \u0110\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng lu\u00f4n vui v\u1ebb v\u00e0 h\u00e0i l\u00f2ng b\u1eb1ng c\u00e1ch \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p nhanh ch\u00f3ng cho nh\u1eefng y\u00eau c\u1ea7u c\u1ee7a h\u1ecd m\u1ecdi l\u00fac.<\/li>\n
  • \u0110\u1ea3m b\u1ea3o m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c \u1ed5n \u0111\u1ecbnh, h\u00e0i h\u00f2a cho t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong nh\u00f3m v\u00e0 ph\u00e2n quy\u1ec1n nhi\u1ec7m v\u1ee5 m\u1ed9t c\u00e1ch c\u00f4ng t\u00e2m cho t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m.<\/li>\n<\/ul>\n<\/p><\/div><\/div><\/div>[vc_empty_space height=”30px”]

    K\u0129 n\u0103ng thi\u1ebft y\u1ebfu<\/h4>

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    • Kinh nghi\u1ec7m qu\u1ea3n l\u00fd nh\u00f3m\/\u0111\u1ed9i ng\u0169.<\/li>\n
    • K\u1ef9 n\u0103ng training, \u0111\u00e0o t\u1ea1o v\u00e0 giao ti\u1ebfp.<\/li>\n
    • T\u1ed1i thi\u1ec3u 2 n\u0103m kinh nghi\u1ec7m trong m\u00f4i tr\u01b0\u1eddng contact center v\u1edbi t\u01b0 c\u00e1ch l\u00e0 Ng\u01b0\u1eddi qu\u1ea3n l\u00fd nh\u00f3m<\/li>\n
    • C\u00f3 kinh nghi\u1ec7m trong c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/li>\n
    • K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o v\u00e0 giao ti\u1ebfp t\u1ed1t.<\/li>\n
    • C\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ed1i ph\u00f3 v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh v\u00e0 s\u1ef1 b\u1ea5t kh\u1ea3 thi.<\/li>\n
    • Nhi\u1ec1u n\u0103ng l\u01b0\u1ee3ng v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ed9ng l\u1ef1c.<\/li>\n
    • Suy ngh\u0129 s\u00e1ng t\u1ea1o<\/li>\n<\/ul>\n

      Tr\u00ecnh \u0111\u1ed9:<\/strong> T\u1ed1t nghi\u1ec7p THPT ho\u1eb7c ch\u1ee9ng ch\u1ec9, ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o c\u1ee5 th\u1ec3 c\u00f3 li\u00ean quan.<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

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