{"id":10661,"date":"2022-08-18T01:34:14","date_gmt":"2022-08-18T01:34:14","guid":{"rendered":"https:\/\/worknow.vn\/call-center-manager\/"},"modified":"2023-05-31T07:26:26","modified_gmt":"2023-05-31T07:26:26","slug":"quan-ly-cskh","status":"publish","type":"page","link":"https:\/\/worknow.vn\/vi\/quan-ly-cskh\/","title":{"rendered":"Qu\u1ea3n L\u00fd CSKH"},"content":{"rendered":"
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Qu\u1ea3n L\u00fd CSKH<\/p><\/div>[vc_row_inner][vc_column_inner][vc_empty_space height=”10px”]

M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c<\/h4>

Qu\u1ea3n l\u00fd CSKH ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 nh\u00e2n vi\u00ean trong trung t\u00e2m t\u1ed5ng \u0111\u00e0i, nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd \u0111\u00e0o t\u1ea1o, thu\u00ea, gi\u00e1m s\u00e1t v\u00e0 th\u00fac \u0111\u1ea9y. C\u00f4ng vi\u1ec7c c\u1ee7a ch\u1ee7 y\u1ebfu l\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c nh\u00f3m \u0111\u01b0\u1ee3c gi\u00e1m s\u00e1t \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty, h\u1ed7 tr\u1ee3 c\u0169ng nh\u01b0 cung c\u1ea5p th\u00f4ng tin cho kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch \u0111\u1ea7y \u0111\u1ee7 v\u00e0 k\u1ecbp th\u1eddi nh\u1ea5t<\/p>\n

T\u00f3m l\u1ea1i nhi\u1ec7m v\u1ee5 c\u1ee7a qu\u1ea3n l\u00fd CSKH l\u00e0 \u00a0s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a ph\u00e2n t\u00edch, qu\u1ea3n l\u00fd nh\u00f3m v\u00e0 nhi\u1ec7m v\u1ee5 nh\u00e2n s\u1ef1. C\u1ea7n ph\u1ea3i ph\u00e1t tri\u1ec3n c\u00e1c m\u1ee5c ti\u00eau cho ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y c\u1ee7a trung t\u00e2m CSKH v\u00e0 ph\u00e2n t\u00edch s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea c\u1ee7a trung t\u00e2m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng m\u1ee5c ti\u00eau n\u00e0y \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh. M\u1ee5c ti\u00eau ch\u00ednh l\u00e0 n\u0103ng su\u1ea5t, hi\u1ec7u qu\u1ea3 v\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a trung t\u00e2m, cung c\u1ea5p th\u00eam h\u1ed7 tr\u1ee3 v\u00e0 \u0111\u00e0o t\u1ea1o ho\u1eb7c ph\u00e1t tri\u1ec3n c\u00e1c quy tr\u00ecnh m\u1edbi.<\/p>\n

Vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m:<\/strong><\/p>\n

    \n
  • L\u00e0m vi\u1ec7c v\u1edbi c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong nh\u00f3m qu\u1ea3n l\u00fd \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a trung t\u00e2m CSKH, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c m\u1ee5c ti\u00eau v\u1ec1 l\u1ee3i nhu\u1eadn v\u00e0 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/li>\n
  • Ch\u1ee7 tr\u00ec c\u00e1c cu\u1ed9c h\u1ecdp nh\u00f3m, training v\u00e0 \u0111\u1ed9ng vi\u00ean t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m.<\/li>\n
  • Tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean tr\u1ef1c t\u1ed5ng \u0111\u00e0i.<\/li>\n
  • Ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 chu\u1ea9n b\u1ecb b\u00e1o c\u00e1o cho qu\u1ea3n l\u00fd c\u1ea5p tr\u00ean.<\/li>\n
  • \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean h\u00e0ng n\u0103m ho\u1eb7c khi c\u1ea7n thi\u1ebft.<\/li>\n<\/ul>\n<\/p><\/div><\/div><\/div>[vc_empty_space height=”30px”]

    K\u0129 n\u0103ng thi\u1ebft y\u1ebfu<\/h4>

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    • K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t<\/li>\n
    • K\u0129 n\u0103ng giao ti\u1ebfp<\/li>\n
    • Kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch<\/li>\n
    • K\u1ef9 n\u0103ng t\u1ed5 ch\u1ee9c v\u00e0 \u0111a nhi\u1ec7m<\/li>\n
    • K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o t\u1ed1t<\/li>\n<\/ul>\n

      Tr\u00ecnh \u0111\u1ed9:<\/strong><\/p>\n

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      • B\u1eb1ng t\u1ed1t nghi\u1ec7p THPT ho\u1eb7c t\u01b0\u01a1ng \u0111\u01b0\u01a1ng.<\/li>\n
      • \u01afu ti\u00ean h\u1ecdc v\u1ea5n ho\u1eb7c c\u00f3 kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c li\u00ean quan.<\/li>\n<\/ul>\n<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

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