{"id":10665,"date":"2022-08-18T01:38:58","date_gmt":"2022-08-18T01:38:58","guid":{"rendered":"https:\/\/worknow.vn\/call-center-quality-analyst\/"},"modified":"2023-05-31T07:21:29","modified_gmt":"2023-05-31T07:21:29","slug":"nha-phan-tich-chat-luong-cuoc-goi","status":"publish","type":"page","link":"https:\/\/worknow.vn\/vi\/nha-phan-tich-chat-luong-cuoc-goi\/","title":{"rendered":"Nh\u00e0 Ph\u00e2n T\u00edch Ch\u1ea5t L\u01b0\u1ee3ng Cu\u1ed9c G\u1ecdi"},"content":{"rendered":"
[vc_row top_margin=”0″ bottom_margin=”0″ css=”.vc_custom_1499912039446{margin-top: -30px !important;}”][vc_column]

Chuy\u00ean Vi\u00ean Ph\u00e2n T\u00edch Ch\u1ea5t L\u01b0\u1ee3ng Cu\u1ed9c G\u1ecdi<\/p><\/div>[vc_row_inner][vc_column_inner][vc_empty_space height=”10px”]

M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c<\/h4>

Chuy\u00ean vi\u00ean ph\u00e2n t\u00edch ch\u1ea5t l\u01b0\u1ee3ng h\u1ed7 tr\u1ee3 ch\u00ednh v\u00e0 qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1ed5ng th\u1ec3 c\u1ee7a trung t\u00e2m t\u1ed5ng \u0111\u00e0i.<\/p>\n

Nhi\u1ec7m v\u1ee5 ch\u00ednh l\u00e0 ph\u00e2n t\u00edch h\u00e0nh vi c\u1ee7a c\u00e1c nh\u00e2n s\u1ef1 t\u1ea1i trung t\u00e2m CSKH, \u0111\u00e1nh gi\u00e1 c\u00e1c \u0111\u1ed9i nh\u00f3m, c\u00e1c nh\u00e2n d\u1ef1a tr\u00ean c\u00e1c ti\u00eau chu\u1ea9n quy t\u1eafc, ch\u1ea5t l\u01b0\u1ee3ng ri\u00eang t\u00f9y thu\u1ed9c v\u00e0o t\u1eebng b\u1ed9 ph\u1eadn v\u00e0 y\u00eau c\u1ea7u.<\/p>\n

\u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng tu\u00e2n theo c\u00e1c ch\u00ednh s\u00e1ch kinh doanh. Theo d\u00f5i c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t, h\u1ed7 tr\u1ee3 c\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a c\u00f4ng ty. Ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n khi\u1ebfn n\u1ed9i b\u1ed9 b\u1ecb r\u1ed1i lo\u1ea1n ch\u1ee9c n\u0103ng, thi\u1ebfu h\u1ee5t nh\u00e2n t\u00e0i v\u00e0 l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng kh\u00f4ng \u0111\u1ea7y \u0111\u1ee7 t\u1eeb \u0111\u00f3 \u0111\u01b0a ra \u0111\u01b0\u1ee3c c\u00e1c ph\u01b0\u01a1ng ph\u00e1p s\u1eeda ch\u1eefa c\u00e1c quy tr\u00ecnh n\u1ed9i b\u1ed9.<\/p>\n

Vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m:<\/strong><\/p>\n

    \n
  • Tham gia v\u00e0o vi\u1ec7c ph\u00e1t tri\u1ec3n phong c\u00e1ch gi\u00e1m s\u00e1t cu\u1ed9c g\u1ecdi v\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p m\u1edbi v\u00e0 hi\u1ec7u trong ng\u00e0nh.<\/li>\n
  • Gi\u00e1m s\u00e1t c\u00e1c cu\u1ed9c g\u1ecdi, b\u00e1o c\u00e1o d\u1eef li\u1ec7u v\u00e0 xu h\u01b0\u1edbng cho nh\u00f3m qu\u1ea3n l\u00fd c\u01a1 s\u1edf.<\/li>\n
  • T\u1eadp h\u1ee3p v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u1ee7a c\u00e1c c\u00e1 nh\u00e2n v\u00e0 nh\u00f3m b\u1eb1ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd d\u1eef li\u1ec7u theo d\u00f5i ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n
  • Xem l\u1ea1i c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi qua email ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n
  • Tham gia v\u00e0o c\u00e1c s\u00e1ng ki\u1ebfn l\u1eafng nghe kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ec3 hi\u1ec3u c\u00e1c y\u00eau c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/li>\n
  • H\u1ed7 tr\u1ee3 nh\u00f3m n\u1ed9i b\u1ed9 theo y\u00eau c\u1ea7u.<\/li>\n
  • Qu\u1ea3n l\u00fd v\u00e0 t\u1ed5 ch\u1ee9c c\u00e1c phi\u00ean g\u1ecdi cho nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i.<\/li>\n
  • Cung c\u1ea5p th\u00f4ng tin ph\u1ea3n h\u1ed3i cho tr\u01b0\u1edfng nh\u00f3m v\u00e0 c\u00e1c gi\u00e1m s\u00e1t vi\u00ean trong trung t\u00e2m t\u1ed5ng \u0111\u00e0i.<\/li>\n<\/ul>\n<\/p><\/div><\/div><\/div>[vc_empty_space height=”30px”]

    K\u0129 n\u0103ng thi\u1ebft y\u1ebfu<\/h4>

    \n

      \n
    • K\u1ef9 n\u0103ng CSKH.<\/li>\n
    • Kh\u1ea3 n\u0103ng l\u1eafng nghe v\u00e0 ph\u00e2n t\u00edch t\u1ed1t.<\/li>\n
    • Ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng ph\u1ea3n \u1ee9ng v\u1edbi nh\u1eefng thay \u0111\u1ed5i m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 thay \u0111\u1ed5i c\u00e1c \u01b0u ti\u00ean khi c\u1ea7n thi\u1ebft.<\/li>\n
    • C\u00f3 \u0111\u1ed9 tin c\u1eady v\u00e0 kh\u00edch l\u1ec7 cao.<\/li>\n
    • Kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c \u0111\u1ed9c l\u1eadp trong m\u00f4i tr\u01b0\u1edfng nh\u00f3m.<\/li>\n<\/ul>\n

      Tr\u00ecnh \u0111\u1ed9:<\/p>\n

        \n
      • K\u1ef9 n\u0103ng tin h\u1ecdc c\u01a1 b\u1ea3n.<\/li>\n
      • B\u1eb1ng c\u1eed nh\u00e2n trong b\u1ea5t k\u1ef3 ng\u00e0nh n\u00e0o.<\/li>\n
      • C\u00f3 kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c t\u01b0\u01a1ng t\u1ef1.<\/li>\n<\/ul>\n<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

        [vc_row top_margin=”0″ bottom_margin=”0″ css=”.vc_custom_1499912039446{margin-top: -30px !important;}”][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height=”10px”][vc_empty_space height=”30px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-10665","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/worknow.vn\/vi\/wp-json\/wp\/v2\/pages\/10665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/worknow.vn\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/worknow.vn\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/worknow.vn\/vi\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/worknow.vn\/vi\/wp-json\/wp\/v2\/comments?post=10665"}],"version-history":[{"count":4,"href":"https:\/\/worknow.vn\/vi\/wp-json\/wp\/v2\/pages\/10665\/revisions"}],"predecessor-version":[{"id":11778,"href":"https:\/\/worknow.vn\/vi\/wp-json\/wp\/v2\/pages\/10665\/revisions\/11778"}],"wp:attachment":[{"href":"https:\/\/worknow.vn\/vi\/wp-json\/wp\/v2\/media?parent=10665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}